Newton AI Datasources FAQ

Newton AI is a Virtual AI chat agent that can be easily added to any webpage in order to serve as an expert in your organization and automate and improve customer and employee service. The Newton AI agent is a human-like digital assistant that is always available to answer your customer's and employee's questions in real-time, engaging with and satisfying your users like never before.

Here you can find answers to frequently asked questions as well as technical information about implementing and configuring external datasources with Newton AI.

Q&A

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QuestionAnswer
What is an external Newton AI datasource?Newton AI can be provided a connection to an SQL database that you control. This has the potential of allowing Newton AI to answer questions about things that change frequently, like product inventory data.
How do I connect my Newton AI instance to an external SQL datastore?You can add an SQL datastore connection to your Newton AI instance on the SQL Datasource tab of your Newton AI models portal page. You should ALWAYS ONLY provide Newton AI with READONLY access to your database.
What kind of information should an external SQL datastore contain?An external Newton AI datasource is best used to provide Newton AI with non-static data that changes frequently. For example, frequently changing product and inventory data is a good use case for an external datastore. With this type of information, Newton AI could potentially be able to answer questions about current products, and if and where customers can find products in stock. Data that is static or doesn't change frequently is better suited to be provided when you train your Newton AI model.
What format or schema should my SQL database follow?There are currently no hard requirements or rules for Newton AI SQL schema. Newton AI is capable and engineered to expore the available data and decide the best way to query it. That said, for the best results, only provide data that is useful and relevant to your intended Newton AI users. Any irrelevant data will just slow Newton AI down and increase costs. It is also recommened that all column and table names accurately describe the data that they contain. NEVER provide the Newton AI agent with data that is sensitive or otherwise should not be seen or consumed by your intended Newton AI audience. Chicago AI is NOT liable for data leaks resulting from irresponsible Newton AI data usage.
Will my SQL database connection be secure?Security is always our top priority at Chicago AI and as such we always take the utmost care when entrusted with your database connection. All connection properties are encrypted and securely stored so that Newton AI will always be the only one that can access them.

If the Q&A above doesn't answer all your questions, please don't hesitate to reach out and ask us a question using the contact form on our Contact Us page.

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