Newton AI

Newton AI handles the questions you answer over and over: hours, pricing, return policies, product details, service availability. It engages every visitor the moment they land on your site, keeps them from bouncing, and moves them closer to a purchase or booking. You stay focused on the work only you can do.

Customer Service Automation Built for Small Ecommerce

Online shoppers do not wait. The moment a question goes unanswered on your product page, they tab over to a competitor with a faster reply. Newton AI is customer service automation that sits on every page of your store — product detail pages, checkout, support — ready to answer the specific questions that determine whether a visitor buys or bounces.

Sizing and fit. Shipping cutoffs and delivery windows. Return windows and restocking policies. Stock levels. Material and care instructions. Compatibility. Gift wrapping. International orders. Newton AI's automated customer service handles them in plain English, instantly, at any hour, in a voice that sounds like your brand.

Plug Newton AI into your live product data and your automated customer service can tell shoppers what is actually in stock, when their order will ship, and which option fits what they described. The result: fewer abandoned carts, fewer "I wish I had answered that" lost sales, and a buying experience that feels like a store ten times your size.

Customer Service Automation That Shows Up in Your Reviews

The single biggest driver of negative reviews for small businesses is slow response time. Newton AI's customer service automation eliminates the wait. Customers get accurate, polite, on-brand answers the second they ask — at 2pm on a Tuesday, at 11pm on a Saturday, on a holiday weekend. They feel taken care of, and it shows up where it counts: repeat purchases, referrals, and the star rating next to your business name.

You stay in control. Automation does not mean handing your brand to a black box. Train Newton AI on your tone, your policies, and your catalog. Set escalation rules so complex or sensitive cases get routed to a human. Review every conversation. Newton AI works the way you want it to, not the other way around.

Automated Customer Service That Drives Sales Around the Clock

Most small business owners are already at capacity. There is no extra hour in the day to chase abandoned carts, answer the same shipping question for the fifteenth time, or write follow-up emails to leads from last weekend. Newton AI absorbs that workload through 24/7 customer service automation, so the time you do have goes to building your product, serving your best customers, and growing the business.

Every conversation the automation handles is one you did not have to. Every lead it captures while you sleep is one you would have lost. Every product question it answers in three seconds is a sale you would have missed if the customer had to wait three hours.

Customer Service Automation Costs Less Than Part-Time Help

A single part-time customer service hire runs thousands of dollars a month between wages, payroll taxes, and management overhead — and they only cover a slice of the week. Newton AI's customer service automation covers every minute of every day for less than the price of a couple cups of coffee per month for most small businesses. No benefits. No turnover. No training another new hire next quarter. It just keeps working.

For most stores, automated customer service pays for itself the first time it saves a single sale, and then keeps saving sales every week after that. Start free and find out for yourself.

Newton AI is a JavaScript plugin. Copy one snippet into your website and it appears as a floating chat window. Works with WordPress, Squarespace, Wix, Shopify, or any custom site. No coding skills required. If you can paste text, you can install Newton AI.

Create your free account, then click "Create Newton AI Instance" in the AI Portal. Train your model on the Newton Models page using your website URL. Full details on our Training FAQ.

Have questions? General FAQ | Technical FAQ | Contact us directly. Or just try the Newton AI chat on this page right now.

Free Pilot Program

Qualifying small businesses can get Newton AI completely free through our Pilot Program. Spots are limited, so apply early.

* Results are not guaranteed.