The Rise of Agentic AI

Generative Artificial Intelligence and AI Agents

With the rise of Generative Artificial Intelligence, like OpenAI's ChatGPT, software automation is reaching corners of the world never thought possible. With generative AI, software developers can create automation solutions for problems that previously required a human touch. Generative AI could even be used to automate aspects of the software development process itself.

Successful AI automation mostly depends on the ability to narrow the scope of what the generative AI model has access to, and what it can do. Reducing the scope of the AI model not only avoids many of the pitfalls of generative AI, like hallucinations, but also allows the AI model to focus solely on the task at hand. The need to create AI models that excel at a particular task has given birth to the AI agent.

AI Agents: What Are They Good For?

Artificial Intelligence agents are software automation solutions that are purpose built to excel at a particular task that typically requires some amount of judgment. AI agent programs, like Chicago AI's Newton AI, typically consist of a thoughtfully trained AI Large Language Model(LLM), and a set of software tools that allow the AI agent to perform operations, such as mathematical calculations or database/web queries.

AI agents can be developed and deployed to accomplish a wide variety of tasks, from software engineering and development, to customer and employee service and support. AI agents are powerful automation tools, that when done right, can solve a very large range of business problems.

AI Agent Applications

AI agents are usually useful when you need to automate tasks that typically require a human touch or judgement. They are especially useful at answering questions and talking through problems. When an AI LLM is skillfully trained, and provided access to the right data and tools, the resulting AI agent can extremely useful in supporting your customers and employees.

AI agents and generative AI LLMs in general are extremely useful when you need to make sense of and aggregate vast amounts of seemingly unrelated and unorganized data. AI agents are an invaluable when it comes to research and analysis tasks. AI agents are also good at finding patterns in seemingly random data, and excel at detecting and analyzing anomalous events.

With our Newton AI agent, we have made it easy to effortlessly train and deploy your own purpose built AI agents, that support your customer's and employees in real-time with top-notch human-like service. With just a few clicks of the mouse, Newton AI can be leveraged to automate the support of your customers, while leaving them raving about the level of service you provide. The Newton AI agent can also be empowered with your internal data, enabling all of your employees to make informed decisions in real-time, while also adhering to your organizations latest policies and procedures.

Why it Matters

With the introduction of Artificial Intelligence LLMs and tools, such as Newton AI, AI agents developed with the proper tools can be employed to solve a large variety of problems that previously required a human touch. Successful AI agents are trained with a narrow purposeful scope that negates the common pitfalls of typical generative AI models and LLMs.